Lernen Sie in diesem Workshop, Probleme, die in einer Microsoft Exchange Server Umgebung entstehen können, effizient und systematisch zu identifizieren und zu beheben.

Der Kurs richtet sich an erfahrene System-Engineers, die ein tieferes Verständnis einer Messaging-Umgebung mit Exchange Server suchen.

At Course Completion, the students will be able to:

Apply knowledge of a troubleshooting methodology to identify and resolve a problem.

Identify and resolve network connectivity problems and problems arising from host resolution protocols.

Identify and resolve problems with public folders and mailboxes.

Identify and resolve front-end server and back-end server issues that cause problems with Outlook® Web Access.

Identify and resolve problems with Internet protocol virtual servers such as SMTP, IMAP, and POP.

Identify and resolve connectivity problems between servers running Exchange Server 2003, between Exchange Server 2003 and other messaging systems, and problems with relay configurations.

Identify and resolve problems with bandwidth, services, database corruption, service failures, disk space, and other server performance problems.

Identify and resolve encryption and digital signature issues and problems caused by viruses.

Identify and resolve problems related to migrating from Exchange Server 5.5 to Exchange Server 2003.

Apply knowledge of troubleshooting methodology to create a troubleshooting strategy and identify the appropriate tools, processes, and procedures for each step of the strategy.

Microsoft-Kurs 2400 (ZFI-Code B3EI): "Implementing and Managing Exchange Server 2003",

oder

Microsoft-Kurs 2009 (ZFI-Code B3XU): "Upgrading Your Skills from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003"

oder äquivalente Kenntnisse.

Ein oder mehrere Jahre Erfahrung im Support von Exchange Server.